{"id":15,"date":"2023-02-01T14:45:00","date_gmt":"2023-02-01T13:45:00","guid":{"rendered":"http:\/\/www.vous.sncf-connect.com\/blog\/?p=15"},"modified":"2023-07-28T15:25:47","modified_gmt":"2023-07-28T13:25:47","slug":"la-demarche-decoute-client-renforcee-depuis-le-lancement-de-sncf-connect","status":"publish","type":"post","link":"https:\/\/www.vous.sncf-connect.com\/blog\/la-demarche-decoute-client-renforcee-depuis-le-lancement-de-sncf-connect\/","title":{"rendered":"La d\u00e9marche d&rsquo;\u00e9coute client renforc\u00e9e depuis le lancement de SNCF Connect"},"content":{"rendered":"\n<p>Nous pla\u00e7ons l\u2019\u00e9coute client au c\u0153ur de notre strat\u00e9gie depuis des ann\u00e9es.<\/p>\n\n\n\n<p>Depuis le lancement de SNCF Connect, nous avons renforc\u00e9 notre dispositif d\u2019\u00e9coute dans une volont\u00e9 de toujours plus vous satisfaire et am\u00e9liorer votre exp\u00e9rience sur le site et l\u2019application mobile.<\/p>\n\n\n\n<p>10 personnes composent aujourd\u2019hui l\u2019\u00e9quipe et contribuent quotidiennement \u00e0 porter votre voix aupr\u00e8s de toute l\u2019entreprise au travers d&rsquo;\u00e9tudes qualitatives, d&rsquo;ateliers ou encore d&rsquo;analyses de vos retours sur nos diff\u00e9rents points de contacts.&nbsp;<\/p>\n\n\n\n<p>Ce sont plus de 900&nbsp;000 avis qui sont analys\u00e9s chaque mois.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Envie d\u2019en savoir plus&nbsp;?<\/strong><\/h5>\n\n\n\n<p>D\u00e9couvrez notre d\u00e9marche d&rsquo;\u00e9coute clients, nos perspectives pour 2023, \u00e0 travers l\u2019interview de Manon Quesnel, responsable Insight Clients, et Catherine Juif, responsable Culture Clients.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Notre d\u00e9marche d&#039;\u00e9coute client\" src=\"https:\/\/player.vimeo.com\/video\/794999857?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Partager cet article<\/p>\n\n\n\n<ul class=\"wp-block-social-links is-content-justification-left is-layout-flex wp-container-core-social-links-is-layout-fdcfc74e wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/login.php?skip_api_login=1&#038;api_key=966242223397117&#038;signed_next=1&#038;next=https%3A%2F%2Fwww.facebook.com%2Fsharer%2Fsharer.php%3Fu%3Dhttps%253A%252F%252Fvous.sncf-connect.com%252Farticle%252Ffocus%252Fsncf-connect-poursuit-lamelioration-de-son-accessibilite-numerique%26quote%3DSNCF%2BConnect%2Bpoursuit%2Bl%25E2%2580%2599am%25C3%25A9lioration%2Bde%2Bson%2Baccessibilit%25C3%25A9%2Bnum%25C3%25A9rique%2B%2521&#038;cancel_url=https%3A%2F%2Fwww.facebook.com%2Fdialog%2Fclose_window%2F%3Fapp_id%3D966242223397117%26connect%3D0%23_%3D_&#038;display=popup&#038;locale=fr_FR\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/twitter.com\/intent\/tweet?source=https:\/\/vous.sncf-connect.com\/article\/focus\/sncf-connect-poursuit-lamelioration-de-son-accessibilite-numerique&#038;text=Venez%20visiter%20SNCF%20Connect%20poursuit%E2%80%AFl%E2%80%99am%C3%A9lioration%20de%20son%20accessibilit%C3%A9%20num%C3%A9rique%20%21%20sur%20https%3A%2F%2Fvous.sncf-connect.com%2Farticle%2Ffocus%2Fsncf-connect-poursuit-lamelioration-de-son-accessibilite-numerique%20%23OUITalk%20https:\/\/vous.sncf-connect.com\/article\/focus\/sncf-connect-poursuit-lamelioration-de-son-accessibilite-numerique\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22.23,5.924c-0.736,0.326-1.527,0.547-2.357,0.646c0.847-0.508,1.498-1.312,1.804-2.27 c-0.793,0.47-1.671,0.812-2.606,0.996C18.324,4.498,17.257,4,16.077,4c-2.266,0-4.103,1.837-4.103,4.103 c0,0.322,0.036,0.635,0.106,0.935C8.67,8.867,5.647,7.234,3.623,4.751C3.27,5.357,3.067,6.062,3.067,6.814 c0,1.424,0.724,2.679,1.825,3.415c-0.673-0.021-1.305-0.206-1.859-0.513c0,0.017,0,0.034,0,0.052c0,1.988,1.414,3.647,3.292,4.023 c-0.344,0.094-0.707,0.144-1.081,0.144c-0.264,0-0.521-0.026-0.772-0.074c0.522,1.63,2.038,2.816,3.833,2.85 c-1.404,1.1-3.174,1.756-5.096,1.756c-0.331,0-0.658-0.019-0.979-0.057c1.816,1.164,3.973,1.843,6.29,1.843 c7.547,0,11.675-6.252,11.675-11.675c0-0.178-0.004-0.355-0.012-0.531C20.985,7.47,21.68,6.747,22.23,5.924z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/signup\/cold-join?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2FshareArticle%2F%3Furl%3Dhttps%3A%2F%2Fvous%2Esncf-connect%2Ecom%2Farticle%2Ffocus%2Fsncf-connect-poursuit-lamelioration-de-son-accessibilite-numerique&#038;trk=login_reg_redirect\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li><\/ul>\n\n\n<div class=\"wp-block-post-author-name\">Meryem Turhan<\/div>","protected":false},"excerpt":{"rendered":"<p>Nous pla\u00e7ons l\u2019\u00e9coute client au c\u0153ur de notre strat\u00e9gie depuis des ann\u00e9es. Depuis le lancement de SNCF Connect, nous avons renforc\u00e9 notre dispositif d\u2019\u00e9coute dans une volont\u00e9 de toujours plus vous satisfaire et am\u00e9liorer votre exp\u00e9rience sur le site et l\u2019application mobile. 10 personnes composent aujourd\u2019hui l\u2019\u00e9quipe et contribuent quotidiennement \u00e0 porter votre voix aupr\u00e8s de toute l\u2019entreprise au travers d&rsquo;\u00e9tudes qualitatives, d&rsquo;ateliers ou encore d&rsquo;analyses de vos retours sur nos diff\u00e9rents points de contacts.&nbsp; Ce sont plus de 900&nbsp;000&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/www.vous.sncf-connect.com\/blog\/la-demarche-decoute-client-renforcee-depuis-le-lancement-de-sncf-connect\/\">Lire la suite<span class=\"screen-reader-text\"> Lire la suite<\/span><\/a><\/p>\n","protected":false},"author":14,"featured_media":182,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-15","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouveautes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v21.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>La d\u00e9marche d&#039;\u00e9coute client renforc\u00e9e depuis le lancement de SNCF Connect - Articles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vous.sncf-connect.com\/blog\/la-demarche-decoute-client-renforcee-depuis-le-lancement-de-sncf-connect\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La d\u00e9marche d&#039;\u00e9coute client renforc\u00e9e depuis le lancement de SNCF Connect\" \/>\n<meta property=\"og:description\" content=\"Nous pla\u00e7ons l\u2019\u00e9coute client au c\u0153ur de notre strat\u00e9gie depuis des ann\u00e9es. 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